'In this age of competition, we will not survive long if we do not provide quality service to our consumers'
The Lok Sabha was informed that over 1 crore public grievances were received in the last five years through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS). The government has taken several measures to improve the accountability and efficiency of the grievance redressal mechanism.
However, the report pointed out that the implementation of the grievance redressal process still has many gaps as "only 22 per cent of the consumers involved in a grievance redressal process were satisfied due to the uncertain timelines involved". The Real Estate (Regulation and Development) Act, 2016, was passed by Parliament in March 2016.
Jammu and Kashmir has shown significant progress in addressing public grievances through the JK Samadhan portal, achieving an 88 per cent disposal rate. District administrations and key departments have played a crucial role in this achievement, with high disposal rates and positive citizen feedback.
Eight years after publishing a toothless handbook and compendium on citizens' charters in May 2003, the government on Wednesday took the first step of declaring its intent to bring a law for redress of grievances, but only half-heartedly. The draft unveiled is silent on the quantum of punishment to the erring public servants.
The grievance redressal mechanism of many big e-commerce players is not up to the mark as the number of complaints received by the National Consumer Helpline has risen sharply over the last four years, Consumer Affairs Secretary Rohit Kumar Singh said on Thursday. Addressing an event organised by the Public Affairs Forum of India (PAFI), Singh said the number of complaints registered on the National Consumer Helpline (NCH) has gone up to 90,000 in November compared to 40,000 in the same month last year. "Four years back, the number of complaints pertaining to e-commerce transactions was 8 per cent of the total complaints.
The Centre has notified draft rules for the Viksit Bharat - Guarantee for Rozgar and Ajeevika Mission (Gramin) Act, 2025, outlining the framework for the new rural employment programme replacing MGNREGA. The draft rules are open for public feedback until June 21, 2026.
The Uttar Pradesh government announced it has paid a record Rs 3,21,963 crore to sugarcane growers since 2017, emphasising on-time payments and direct transfers to farmers' accounts. The government highlighted initiatives like farm loan waivers and the 'Smart Ganna Kisan' system for online sugarcane management.
The Reserve Bank of India has updated its e-mandate framework, allowing card issuers to map existing mandates to reissued cards and clarifying rules around transaction limits and customer grievance redressal.
Haryana Chief Minister Nayab Singh Saini has warned of strict action against government officials and employees who repeatedly make citizens visit offices to get their work done. He emphasised the government's commitment to holistic development and ensuring welfare schemes reach all eligible citizens during a 'Jan Samvad' programme in Kurukshetra district.
The Jammu and Kashmir government has directed the JKBOSE to take strict action against private schools found to be arbitrarily increasing fees and violating established regulations.
The campaign for elections to 51 urban local bodies, including four municipal corporations in Himachal Pradesh, concluded on Friday, with key issues including infrastructure, tourism, and fuel prices taking centre stage.
The National Commission for Women (NCW) has directed Tata Consultancy Services (TCS) to establish separate internal committees in all its 127 units with 10 or more employees within four weeks to strengthen compliance with the Prevention of Sexual Harassment (PoSH) Act, following concerns raised in the TCS Nashik case.
The National Testing Agency (NTA) has announced that the NEET-UG medical entrance exam, which was cancelled due to alleged irregularities, will be re-conducted on June 21.
Vij, who holds the energy, transport and labour portfolios, was chairing a district grievance redressal committee meeting in Kaithal.
Rapid growth in personal gold loans has raised concerns over borrower leverage, large-ticket exposure and volatility in gold prices, points out Swaminathan J, Deputy Governor, Reserve Bank of India.
CPGRAMS -- an online platform available to citizens 24x7 to lodge their grievances to public authorities on service delivery -- has existed for close to two decades. But it has never been this active, points out Tamal Bandyopadhyay.
The Reserve Bank of India (RBI) has proposed several measures to develop a more conducive framework for the long-term growth of Prepaid Payment Instruments (PPIs), including enhanced transaction security and clearer rules on refunds and grievance redressal.
The Employees' Provident Fund Organisation (EPFO) is set to introduce UPI-linked withdrawals by the end of May, as it finalises testing for its Centralised IT Enabled System (CITES) 2.0 overhaul, aiming to streamline PF balance transfers and withdrawals.
Under the proposal, if a foreign carrier does not operate flights to a particular Indian airport for 'four consecutive IATA seasons', the regulator may suspend that airport authorisation.
Kerala's Chief Minister Pinarayi Vijayan has condemned the alleged suicide of a BDS student following accusations of caste-based harassment. An investigation has been launched, and support pledged to the victim's family.
INLD president Abhay Singh Chautala criticised the Haryana government, urging them to address the hardships faced by farmers instead of bringing a censure motion against the opposition. He highlighted issues with biometric verifications at 'mandis' and problems with land registry fees.
The Centre has announced that the Viksit Bharat -- Guarantee for Rozgar and Ajeevika Mission (Gramin) Act will come into force across the country from July 1, replacing the Mahatma Gandhi National Rural Employment Guarantee Act.
A section of industry may need to begin compliance immediately, even as most states are yet to notify their rules.
The alleged suicide of a first-year BDS student in Kerala has sparked outrage and prompted investigations into claims of caste-based harassment. The Chief Minister has condemned the incident, and various organisations are offering support to the student's family and calling for measures to prevent future occurrences.
The Supreme Court has directed the Centre to rationalise airfares and provide relief to flyers, highlighting discrepancies in pricing for the same routes and airlines. The court is addressing a plea seeking a robust regulator to ensure transparency and passenger protection in the civil aviation sector.
Union Education Minister Dharmendra Pradhan announced the NEET-UG re-examination will be held on June 21, with plans to transition to a computer-based test from next year. This decision follows allegations of irregularities in the original exam, prompting strict action and a commitment to ensuring fairness for students.
The Punjab Assembly has passed the Punjab Prisons and Correctional Services Bill, 2026, to modernise the prison system, and the Societies Registration (Punjab Amendment) Bill 2026, to enhance transparency and accountability of societies.
The Employees' Provident Fund Organisation (EPFO) will soon allow subscribers to withdraw their EPF and transfer it directly to their bank accounts through the UPI payment gateway. Testing of the facility has been completed, according to Labour Minister Mansukh Mandaviya.
The Haryana Human Rights Commission has taken suo motu cognisance of increasing incidents of suicides, unnatural deaths, violence, mental health issues, overcrowding and inadequate psychological support systems in state prisons.
The Indian government has stated that it does not maintain centralised data on incidents of hate speech, racial slurs, harassment, and discrimination against people from the Northeast, emphasising that policing and public order are the responsibility of state governments.
The National Commission for Women (NCW) has submitted a fact-finding report to the Maharashtra government, revealing pervasive sexual harassment, systemic bullying, and zero compliance with the POSH Act at the Nashik unit of Tata Consultancy Services (TCS). The report details a toxic workplace environment and recommends strict action and compliance with the POSH Act.
A consumer court in New Delhi has directed the Bank of India to refund Rs 10,000 to a woman and provide additional compensation for a failed ATM transaction that was not reversed for several months, citing deficiency in service and violation of RBI guidelines.
A man has approached the Sitapur district magistrate with an unusual complaint -- claiming he can't sleep at night out of fear as his wife 'turns into a nagin'.
The Indian government has blocked 300 websites and applications involved in illegal gambling and betting activities, including online sports betting platforms, online casinos, and satta/matka networks, as part of its efforts to create a safe and responsible online gaming ecosystem.
As the government moves to revamp India's securities legislation, unifying three different laws into the Securities Markets Code (SMC), regulatory experts and market insiders have raised concerns on potential funding challenges for the stock market regulator.
West Bengal Chief Minister Suvendu Adhikari has declared a zero-tolerance policy towards vandalism and attacks on police personnel following violent protests in Kolkata. He warned of strict legal action and promised full government support for law enforcement.
The Reserve Bank of India (RBI) has unveiled draft norms for branch authorisation and business correspondents (BCs), introducing a two-tiered classification for BCs and redefining 'banking outlets' to include BC-Banking Outlets (BC-BOs), aiming to expand formal banking presence, particularly in rural areas.
The government on Tuesday brought in stricter obligations for online platforms on handling AI-generated and synthetic content, including deepfakes, saying platforms such as X and Instagram must take down within three hours any such content flagged by a competent authority or courts.
The National Commission for Women (NCW) has submitted a comprehensive set of recommendations to various central ministries, outlining a survivor-centric framework to enhance care, justice, and rehabilitation for acid-attack victims.
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